# Support that treats your site like infrastructure

WordPress maintenance, security, updates, and hands-on help — from essential upkeep to a priority partnership when you want a reliable external web lead in the business.

## Websites decay quietly until something expensive breaks.
WordPress needs ongoing attention: core updates, plugin compatibility, security patches, backup verification, and small content changes that never quite get done because no one owns them internally.

Without a plan, businesses fall into a cycle — ignore the site, panic when it breaks, pay emergency rates, repeat. A care plan replaces that with predictable scope, sensible response, and someone who already understands how your site is built.

## Three levels of involvement
Full pricing and feature lists below — this is how to think about fit.

### Core Care
Essential maintenance for sites that need to stay secure and current without much monthly change — updates, monitoring, and a small support allowance.

### Active Care
The sweet spot for most businesses — regular improvements, layout tweaks, performance checks, and enough hours to keep momentum.

### Priority Care
Higher-touch partnership — faster turnaround, more monthly hours, and proactive oversight when the website is business-critical.

## Care in practice
The difference ongoing care makes — outdated pages brought current, a maintained live site, and the WordPress work behind security, updates, and uptime.

### Before — layout, speed, or content issues

### After — updates, fixes, and improvements applied

### Behind the scenes — maintenance and security

## The fundamentals
- WordPress core, theme, and plugin updates (tested, not blind)
- Security and uptime monitoring awareness
- Backup status checks
- Priority email support channel
- Included monthly support hours per tier
- Advice from someone who knows your setup

## Typical requests
- Content and image updates on existing pages
- New staff profiles, services, or offers
- Form and integration troubleshooting
- Plugin conflicts after updates
- Speed and mobile layout fixes
- Small landing pages within plan hours

Larger projects — rebuilds, new sections, major SEO — are quoted separately or covered under [SEO](/content/services/seo/index.html) / [design](/content/services/web-design/index.html) scopes.

## Not a ticket queue. A relationship.
### Direct
Email the person who works on your site — no account managers in the middle

### Scoped
Hours and response expectations defined up front — surprises only when scope genuinely changes

### Connected
Works alongside [eXthus Cloud](/content/services/hosting/index.html) and [SEO](/content/services/seo/index.html) when you want one partner

### Honest
If a request is bigger than the plan, you get a clear quote — not silent overruns

## Common questions
**Can you support a site you did not build?**
Often yes, after a technical review. We need to understand theme, plugins, hosting, and risk before taking responsibility for updates. Some fragile or unmaintained installs are better served by a rebuild first.

**What happens if I use all my hours?**
Additional time is billed at the agreed overage rate on your plan or quoted as a small project. Partner-level clients on combined plans have preferential overage rates — see [pricing](/content/pricing/index.html).

**Is hosting included?**
Care plans cover WordPress work. Hosting is separate via [eXthus Cloud](/content/services/hosting/index.html) or bundled in system plans. We can support sites on third-party hosting within the partnership tiers.

**Do you offer 24/7 emergency cover?**
Standard plans are business-hours oriented with sensible urgency handling. Critical outage support for Priority clients can be discussed — ad-hoc emergency work is always available at the standard hourly rate.

## Maintenance & support pricing
Ongoing maintenance, updates, security, and support — scaled by how hands-on you need someone to be.

### Core Care
£149/mo

- WordPress core, theme & plugin updates
- Uptime & backup checks
- Security monitoring
- Priority email support
- Up to 1.5 hours support per month

### Active Care
£299/mo

- Everything in Core Care
- Up to 4 hours support per month
- Layout & content updates
- Landing page tweaks
- Performance & usability checks

### Priority Care
£699/mo

- Everything in Active Care
- Up to 8 hours support & dev per month
- Faster turnaround
- Proactive oversight
- Monthly priorities handled

Websites are not fire-and-forget. [View partner bundles](/content/pricing#pricing-partners/index.html) to combine care with hosting and search.

## Keep the site running properly.
We learn how your site is used and how hands-on you want us to be — then recommend Core, Active, or Priority so it stays secure, fast, and improving.